Reservations Timings

Lunch reservations between 12:00pm and 1:30pm, and dinner reservations between 6:00pm and 7:30pm are booked on a 1 ½  hour dining time with the table rebooked shortly after. Reservations of 6 or more guests are booked on a 2 hour dining time with the tables rebooked shortly after each reservation.

 

Reservation Confirmation

Once credit card details are received your reservation is confirmed and subject to our cancellation policy noted below.

 

Cancellation Policy – Non Special Event Days

Credit card details are required to secure all reservations at Lochiel House. Should you cancel your reservation within 48 hours of the arrival time or fail to show for the booking, a cancellation charge of $50 per person will be incurred. Please contact us on (02) 4567 7754 or info@lochielhouse.com.au to make any amendments to your reservation.

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Late Arrivals

Please inform us if you are running late for your booking. We will try and accommodate you as far as possible but please note if this is more than 30mins, pre-orders need to be placed over the phone as our last seatings occur at 7:30pm at night and for lunch at 1:30pm.

 

Large Bookings

We would love to host your large group at Lochiel. For group enquiries of 10 or more adults a reduced set menu is offered. Contact our team via info@lochielhouse.com.au or call us on (02) 4567 7754.

 

Food Allergies

Please advise details of guests with food allergies when making or confirming your reservation. Whilst the Lochiel team will do their best to ensure the allergens are not in the meals prepared, we cannot guarantee this as our kitchen uses a wide variety of ingredients.

 

Seating Requests

Lochiel House  will do its best to accommodate all seating requests, which are always noted at the time of booking. We are unable to guarantee your request however as table allocations are finalised on the day.

 

Gift Vouchers

Lochiel House gift vouchers are welcome to be used for any Lochiel House restaurant reservation.

 

NSW covid regulations

Please note that you need to adhere to the NSW covid regulations prior to arrival and during your visit. You will be asked to present a Vaccination Certificate before you enter our restaurant.

 

If you are feeling unwell prior to your arrival or at the time, we ask that you cancel your booking with us to ensure we try and keep everyone as safe as possible during these unprecedented times.

 

Guest Contact Details

In accordance with mandatory contact tracing obligations during the Covid-19 pandemic, contact details for all guests attending a reservation must be provided on arrival at Lochiel House. These details will be used solely for the purpose of tracing Covid-19 infections. You and your guests’ information will be stored confidentially and securely, and cleared from our system after 28 days.

 

Additional Safety Measures

Lochiel House will follow the NSW Government Public Health Order directions in place at the time of your reservation. As such, our capacities, offerings and restrictions may be subject to change.

 

Service Charge

A discretionary 10% service charge is applied to all tables of 10 or more guests as a gratuity paid directly to our staff.

 

Accepted Payment Methods

During the Covid-19 pandemic we are pleased to accept payment by debit and credit card.

If you would like to proceed with a bank transfer, this needs to be requested prior to arrival.

For bookings larger than 10, we will ask that a deposit of $50 per person needs to be paid upfront.

 

Credit Card Surcharge

Please note a variable surcharge will be applied to all credit and debit card payments.

 

Sat & Sun Surcharge

Should your reservation fall on a Sat, a 5%  surcharge will apply to all food and beverages and on a Sunday a surcharge of 10% will apply

 

Public Holiday Surcharge

Should your reservation date fall on a public holiday a surcharge of 12.5% will apply to all food and beverage prices.